Ask a Question
INFORMATION ABOUT USER REGISTRATION
Access to Shipping Areas and verify if the place where you want to send the products is included in the list. If it is not on the list, please contact us.
You can do it in two ways: The first must enter the button (Login / Register) that is at the top of the page. The second is at the end of the purchase, the system will automatically create a user using the email account.
All data will be treated as private and only www.orderbeautysupply.com can access them. The information is always used for the benefit of the client to be able to offer the most personalized communications and offers.
INFORMATION ABOUT MY ORDERS
Once your order has been processed, you will receive a confirmation e-mail at your email address. If you do not receive it, make sure that your email manager is not blocking it; check your SPAM email folders and mark Order Beauty Supply email as a secure sender. In any case you can see it from “My Account”.
You can see the status of the order in the “My Account” menu. If your order indicates that you are in Pending, you must contact our you have made a cancellation, you will not receive any charge in your account.
Yes. Go to “My Account”, enter “My Orders”, click on “View items”, and click on “Buy using this order”. There you will choose only what you are interested in the order, and adjust the quantities you need.
If you the purchase is in status “on hold” or you experience a problem or an error on your order, please contact us by email immediately. Order Beauty Supply does not accept cancellation request once package has been shipped and left facility.
After confirming your payment, in “My Account”, “Orders”, you will see all your orders there, you will be able to download your invoices, otherwise until the payment is confirmed, it will not be generated.
Please, check our return policy in terms & conditions or if you prefer contact our customer service by email and we will help you.
Please contact us email firstname.lastname@example.org as soon as possible. We will help you with pleasure.
Pending: Order received (Payment not received yet).
Error: Payment has failed or has been rejected (Payment not received).
Processing: Payment received and the item has been deducted from the inventory. The order is waiting to complete the process by the administrator (Packaging and Shipping).
Complete: Order completed. Does not require more actions.
On hold: Pending payment. The item is discounted from the inventory, but is necessary to confirm the payment.
Canceled: Canceled by an the administrator.
INFORMATION ABOUT PAYMENTS
Order Beauty Supply does not store your card details and redirects you to the PayPal secure payment gateway, where you will have all the security controls.
Order Beauty Supply will pay you the amount that may have been charged to your account. In the case of payment through PayPal, if an order is canceled, the return is also automatic, but it takes between 24 and 72 hours.
In this case you can call us at XXX XX XX or your can contact your bank.
If you wish, you can plan your order within 7 days, knowing that we will prepare your order the day before delivery.
Please, review shipping details and make sure that they’re correct in order to avoid issues on transit, since we are not allowed to change customer’s address.